Think Act Succeed

Transforming The Future Part II

June 29, 2009 · Leave a Comment

 Earlier this month I posted an article by Future of Work that talked about transformation and what fundamental change looks like. It’s irreversible, substantive, changes our identity, and shifts our purpose. This is part two. Addressing the dramatic change that is happening and considers what it may mean for our collective future.

Scotty, Take It Up To Warp Factor 5.6!

We believe that western society (and quite possibly the entire planet) is being transformed in five very specific ways:

  • Forecasting and understanding change:  the arts and media
  • Individual rights and collective choices:  government
  • Buying, selling, and trading:  economics
  • What we know and how we think:  education
  • Where we belong and are welcomed:  community

This is about as basic as it gets.

Back Story:  The Drivers of Change

Johann Gutenberg’s printing press was by far the most significant change of its time.  It shifted the world at large from an oral means of communication to printed, reproducible documents.

Today we are shifting again—from analog to digital forms of communication. Our ability to communicate with one another has gone from one-to-one(pre-Gutenberg days), through the print-based and “broadcast” media of one-to-many, to a many-to-many model (through the Internet) where everybody has the possibility of communicating with everyone else (at least among those who are on-line). And of course, our notion of “many” has gone from a small number to literally millions of people. Just as importantly we are using multiple kinds of media to communicate with each other—print, sound, and now video (e.g. YouTube and other web-based video systems) being the most common.

In its day the printing press changed basic perceptions of space and time. We went from focusing on the past (what had already happened) and being able to experience only those things that we could directly sense, to being able to experience interactions with people who are completely outside our everyday experience (and in some cases don’t even exist in the real world—ala SecondLife). Today our focus is also changing from the present to the future—a world in which we can now actually create sights, sounds, and even smells that don’t exist anywhere in nature; they “live” only in an explicitly-created digital world.

In addition, our mental energy has moved from being largely automatic (simply reacting to external stimuli) to becoming formally conscious of our place in a larger social context. We believe we are now at the threshold of shifting from ego-based behavior to purpose-directed behavior. That means that with the Internet we’re now learning who we each are (e.g., Facebook), all for the purpose of discovering why we are (e.g., communities of interest supported by tools like Ning, Facebook. LinkedIn, and all the other social networking sites).  Communication technologies have transformed human society several times in the past, and they are doing it once again.

Component Printing Press Internet
Technology Oral to Print Analog to Digital
Time/Space Perception History to Present Present to Future
Mental Energy Automatic to Conscious Conscious to Intentional
Behavior Reactive to Ego Ego to Purpose

The Deep Dive

Given that, let’s go back to those five big societal changes. The arts and media have changed considerably. In the 1500s, people’s ability to appreciate and understand only those events and objects in their immediate, direct experience evolved into to an ability to appreciate people and ideas outside their “normal” experience (think of the power of a written text to make places, people, events, ideas, and emotions come “alive” to a reader—even they are entirely fictional). The media transformed from one-to-one or person-to-person to one-to-many.

Today we are creating a dynamic, “virtual” environment in which we “live” every day—including many of our social networks. Not only do we have access to many things outside our direct experience, but because of that we must also learn to question the authenticity of almost all of what we see, hear, and sense. We’re now moving into an age in which the media actually lets us construct the environments that we want to be in and experience.  

Fueled by the power of the printed word, governmentsmoved from feudal communities to empires to nation states. Now those nations are struggling once again to take the next step in their evolution, both as independent cultures and as members of a global community.  What does it mean to be a “global citizen?” The Internet is at the heart of this evolution. The last Presidential election in the United States was a prime example; U.S. voters could not avoid taking into account how the candidates and the issues “played out” in other countries, and many non-U.S. citizens played active roles in the online conversations about both the issues and the candidates.

In the 15th century economies shifted from agrarian to mercantile models that were designed to speed up the pace of transactions in the rapidly expanding marketplace. This mercantilism matured into a capitalist structure supported by democratic forms of government. Now the old economic rules of mercantilism, based on scarcity, ownership of private property, and economies of scale are running out of gas.  (Don’t worry; we’ll come back to this assertion at a later date.) Something new is emerging as global financial markets converge and electronic commerce brings everyone into what may soon be a unified planetary marketplace.

Educationhas undergone, and is once again undergoing, equally dramatic change. The informal, almost pre-literate, form of education in the Middle Ages gave way to a centralized structure built upon the printed word and books. The 15th-century model of education (what we now call the University) was spatially centralized; students traveled physically to specific places—centers of learning—to get their education.

Today learning is becoming accessible to “students” wherever they may live and/or work (and the whole concept of “student” has broadened to include just about everyone, all the time). Earlier, basic education was the private responsibility first of families and then of local communities. Now, however, we believe that all sorts of learning venues, funding models, and methods will soon replace, or at least augment, existing public school systems. Education—beyond the very basic level needed just to survive—will be delivered by the extended communities and the work organizations to which we belong.

Lastly, our whole idea of community has changed and is changing once again. “Community” used to reflect the largely homogeneous views of a few relatively authoritarian religious institutions. The printed word began to pull apart those societal structures, and its impact was immediately seen in the way communities began splintering and differentiating. Many new communities arose, often espousing distinctive belief systems. During the Renaissance, many people gained the freedom to move physically into the communities that they wanted to belong to.

Now we have thousands of on-line, virtual “communities” that thrive completely independently of any one geographic location. We can reach out beyond our local neighborhoods to discover other people anywhere on the planet who share our interests, beliefs, fears, and desires. We can then use digital technologies of all kinds to establish communications directly with them and ultimately band together, first electronically and eventually even physically, as a market or political force, if we want to do so.

  Printing Press Internet
Media Direct to Indirect Experience Physical to “Virtual” Experience
Government Feudal to Nation States National to Planetary
Economy Agricultural to Mercantilism Industrial Capitalism to Supra-National Market Regulation
Education Informal to Formal and Spatially Centered Universal at elementary level; work-based and continuous for adults
Community Cultural or Religious, based on geography and tradition Cognitive or Spiritual, based on unity of purpose

Why It Matters

Simply  put, if somebody could have told people in the Middle Ages what was about to happen to their lives, they probably wouldn’t have believed any of it. The changes that were about to occur were quite simply beyond their capability to imagine. And we are convinced the same thing is true today.

We are at the very front end of an incredibly broad and fundamental transformation. And we all have the opportunity—and the responsibility—to look for emerging patterns and make important choices about how we shape the future, both individually and collectively. So what are you going to do this Monday morning?

→ Leave a CommentCategories: Community Development · Leadership · Organizational Effectiveness
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Happiness is Contagious

June 28, 2009 · Leave a Comment

This wonderful video shows how easy it is to spread happiness. In these difficult times when people are nervous and scared a little fun can go a long way. As a leader when you look at the people who work for you or you do business with think about creative ways to provide joy.

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Moving Your Traditional Marketing Online

June 27, 2009 · Leave a Comment

Everyone’s telling you to do it but you are not sure how. Online marketing is through the roof in popularity for a reason. It is cheap and powerful when used correctly.

boxesHere are twelve ideas from Channel V Media to help you get started.

  1. Audience Identification. If you know who your audience is, you’re already one step ahead of the game. The next step is to figure out where they interact online.
  2. Platform Development & Design. Figuring out how to engage and interact with this audience.
  3. Brand Campaign Integration. It’s possible for a social media program to piggyback off a good brand campaign, but it has to be transformed into its cooler younger brother.
  4. Content Creation/Coordination. You must create a consistent message.
  5. Goal Mapping. In other words, how do you measure your success? Is it brand mentions? Traffic? Email sign ups? Leads? Sales? 
  6. Brand Identity. Everyone that is engaging via social media on your team must understand your goals and messaging.
  7. Audience Attraction. Larger brands like to start spreading the word of their new, fancy and glossy initiatives at the outset, but if your social media program is good, your audience will find them on their own and the spread the word for you.  
  8. Social Media Listening. If you don’t know what people are saying about you and your products, their related interests and more, how are you going to interact with them?
  9. Community & Social Responsibility. Social responsibility is increasingly expected of everyone – and this engagement is an essential part of your online identity. 
  10. Internal/External Community Engagement & Response. Be everywhere. All the time. It’s up to you to let people know that you are listening, engaging, helping, and offering solutions.
  11. Brand Advocacy. Authenticity and transparency are such huge aspects of social media, your social media and management team must be 100% on board.
  12. Customer Service. Good customer service involves listening (within and outside of social media) and responding appropriately. 

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Are You Happy?

June 27, 2009 · Leave a Comment

Here’s a little Saturday morning light. It puts things in perspective.

 Enjoy!

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Want To Be An Agent of Change?

June 25, 2009 · Leave a Comment

Harvard Business Review recently published an article on change. Before we embark upon a change in Business or Career we need to make evaluations by asking ourselves some relevant questions….

1. Do you see opportunities the competition doesn’t see?
IDEO’s Tom Kelly likes to quote French novelist Marcel Proust, who famously said, “The real act of discovery consists not in finding new lands but in seeing with new eyes.” The most successful companies don’t just out-compete their rivals. They redefine the terms of competition by embracing one-of-a-kind ideas in a world of me-too thinking.

2. Do you have new ideas about where to look for new ideas?
One way to look at problems as if you’re seeing them for the first time is to look at a wide array of fields for ideas that have been working for a long time. Ideas that are routine in one industry can be revolutionary when they migrate to another industry, especially when they challenge the prevailing assumptions that have come to define so many industries.

3. Are you the most of anything?
You can’t be “pretty good” at everything anymore. You have to be the most of something: the most affordable, the most accessible, the most elegant, the most colorful, the most transparent. Companies used to be comfortable in the middle of the road — that’s where all the customers were. Today, the middle of the road is the road to ruin. What are you the most of?

4. If your company went out of business tomorrow, who would miss you and why?

I first heard this question from advertising legend Roy Spence, who says he got it from Jim Collins of Good to Great fame. Whatever the original source, the question is as profound as it is simple — and worth taking seriously as a guide to what really matters.

5. Have you figured out how your organization’s history can help to shape its future? Psychologist Jerome Bruner has a pithy way to describe what happens when the best of the old informs the search for the new. The essence of creativity, he argues, is “figuring out how to use what you already know in order to go beyond what you already think.” The most creative leaders I’ve met don’t disavow the past. They rediscover and reinterpret what’s come before as a way to develop a line of sight into what comes next.

6. Can your customers live without you?
If they can, they probably will. The researchers at Gallup have identified a hierarchy of connections between companies and their customers — from confidence to integrity to pride to passion. To test for passion, Gallup asks a simple question: “Can you imagine a world without this product?” One of the make-or-break challenges for change is to become irreplaceable in the eyes of your customers.

7. Do you treat different customers differently?
If your goal is to become indispensable to your customers, then almost by definition you won’t appeal to all customers. In a fickle and fast-changing world, one test of how committed a company is to its most important customers is how fearless it is about ignoring customers who aren’t central to its mission. Not all customers are created equal.

8. Are you getting the best contributions from the most people?
It may be lonely at the top, but change is not a game best played by loners. These days, the most powerful contributions come from the most unexpected places — the “hidden genius” inside your company, the “collective genius” of customers, suppliers, and other smart people who surround your company. Tapping this genius requires a new leadership mindset — enough ambition to address tough problems, enough humility to know you don’t have all the answers.

9. Are you consistent in your commitment to change?
Pundits love to excoriate companies because they don’t have the guts to change. In fact, the problem with many organizations is that all they do is change. They lurch from one consulting firm to the next, from the most recent management fad to the newest. If, as a leader, you want to make deep-seated change, then your priorities and practices have to stay consistent in good times and bad.

10. Are you learning as fast as the world is changing?
I first heard this question from strategy guru Gary Hamel, and it may be the most urgent question facing leaders in every field. In a world that never stops changing, great leaders can never stop learning. How do you push yourself as an individual to keep growing and evolving — so that your company can do the same?

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Giving Back Can Help Your Job Search

June 24, 2009 · Leave a Comment

 

William Arruda recently wrote an article for TheLadders about giving back to your network. This is geared toward those who are job hunting but when you develop a strategy of giving even when you don’t need something on return you will end up with a stronger more loyal network than you could have built in any other way. Remember that 85% of jobs are now secured through networking.

Social networking is not just an opportunity to take – it’s a powerful chance to make yourself useful to others who can help you down the road.

If you’re in the midst of a job search, you know that networks are important. Powerful. Essential. Most jobs are found through some kind of networking contact, so bolstering your relationships with all members of your network must be among your first priorities as you pursue your next role.

Effective networking is all about giving. And although the holiday giving season is far behind us, when it comes to your network, giving is a year-long activity.

One of the best gifts you can give to members of your network is help in building their personal brands. When we make others look good, we look good – to them! So consider these free or very low-cost, Web 2.0-focused personal-branding presents. It’s time to demonstrate your personal-brand attribute of generosity and your knowledge of social media.

Here are 10 ways to help you give back to your network through social media:

  1. Recommend people on LinkedIn. Nothing says “I care about you” in a Web 2.0 world like a positive reference posted on your LinkedIn profile. To do this, just ensure they are in your network, then click on “Recommend.” You are helping make their LinkedIn profile more valuable and credible – the best kind of personal branding.
  2. Add them to your Facebook friends. In the world of social networking, virtual popularity is even better than real-world popularity.
  3. Buy a personal domain name for them (i.e., www.vickibrannock.com). For a year, it only costs about $9. You can search for and buy domain names at www.godaddy.com. Even if they aren’t ready for their own Web site, buying a domain name is like buying a plot of land: You own it so that when you are ready, you can build on it.
  4. Write a blog post about them or reference them in a comment on a relevant blog. To find blogs around specific topics, enter your keywords at www.technorati.com. You can also link to their Web site or blog or put their blog in your blogroll. (We all know how much Google loves inbound links.)
  5. Discover their Google Quotient for them. Use the Online ID Calculator to help them understand how their personal brand shows up online. In the new world of work, if you don’t show up in Google, you don’t exist. So help them build their online profile by showing them how they currently show up on the World Wide Web. Use the calculator after Googling them, then e-mail them the results. www.onlineidcalculator.com. It’s free!
  6. Quote or reference them in an article you are writing or a presentation you are delivering – and make sure they know about the reference. Post the article or slides online.
  7. If you write a press release about your article or presentation, include their name iin all free press-release search engines like www.freepressrelease.com.
  8. Provide positive feedback. Rate their YouTube video and share their video with others in your network. Creating and uploading videos can be a lot of work, recognize their efforts. www.youtube.com. For your network contacts who are authors, write a review of their book or ebook and post it at amazon.com and barnesandnoble.com. www.amazon.com, www.barnesandnoble.com.
  9. Create Google Alerts for your close professional contacts. Google Alerts allows you to stay on top of new content related to any person, company or topic. When you establish alerts for your network members, you will be notified each time they are mentioned in a blog or quoted in article. Then you can send them a congratulatory e-mail. www.google.com/alerts.
  10. And here’s a Web 2.0 gift courtesy of my own company: Give your contacts a link to 360˚Reach so they can perform a personal-branding assessment. Fifteen-day passwords to the newly launched version of 360˚Reach are free – everyone’s favorite price! www.reachcc.com/360v4register. You can also perform your own assessment and include them in your list of respondents. Asking them for feedback about you shows that you respect their opinion.

Remember, networking is all about giving; and during this recessionary period, helping people with their personal branding is a valuable and appreciated gift.

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6 Social Media Information Sites

June 23, 2009 · 1 Comment

 Social-Media Sites

Here are sites that can help businesses to advertise; promote specials, events or services; and help you connect with potential employees.

  1. Wikipedia: Besides creating your own business reference page on Wikipedia, you can connect with other users on Wikipedia’s Community Portal and at the village pump, where you’ll find conscientious professionals enthusiastic about news, business, research and more.
  2. Newsvine: Feature top employees by uploading their articles, studies or other news-related items to this site. A free account will also get you your own column and access to the Newsvine community.
  3. 43 Things: This site bills itself as “the world’s most popular online goal setting community.” By publicizing your company’s goals and ambitions, you’ll gain a following of customers, investors and promoters who cheer you on as you achieve success.
  4. Wetpaint: If you’re tired of blogs and generic Web sites, create your own wiki with Wetpaint to reach your audience and increase your company’s presence online. You can easily organize articles, contact information, photos and other information to promote your business.
  5. Twitter: Is a social networking and microblogging service that allows you answer the question, “What are you doing?” by sending short text messages 140 characters in length, called “tweets”, to your friends, or “followers.”
  6. Yahoo! Answers: Start fielding Yahoo! users’ questions with this social-media Q&A service. Search for questions in your particular areas of expertise by clicking categories like Business & Finance, Health, News & Events and more. If you continue to dole out useful advice and link your answer to your company’s Web page, you’ll quickly gain a new following of curious customers.

Credit to InsideCRM for these fantastic lists.

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10 Sites You Need For Your Job Search

June 22, 2009 · Leave a Comment

Job Sites

If you want to secure high-quality talent during your company’s next hiring spree, you’ll need to maintain a strong presence on popular job sites like the ones listed below.

  1. CareerBuilder.com: Reach millions of candidates by posting jobs on this must-visit site.
  2. The Wall Street Journal’s CareerJournal: The Wall Street Journal’s CareerJournal attracts well-educated professionals who are at the top of their game. Post a job or search résumés here.
  3. CollegeRecruiter.com: If your firm wants to hire promising entry-level employees, check CollegeRecuriter.com for candidates with college degrees.
  4. Monster: Post often to separate your business from all the other big companies that use this site to advertise job openings.
  5. Sologig: Top freelancers and contractors post résumés and look for work on this popular site.
  6. AllFreelance.com: This site “offers self-employed small business owners links to freelance & work at home job boards, self-promotion tips” and more.
  7. Freelance Switch Job Listings: Freelance Switch is the freelancer’s online mecca and boasts articles, resource toolboxes, valuable tips and a job board.
  8. GoFreelance: Employers looking to boost their vendor base should check GoFreelance for professionals in the writing, design, editing and Web industries.
  9. Yahoo! Hot Jobs: This site is often one of the first places that job seekers visit. Post open opportunities and check out informative articles and guides to gain insight on the hiring and interviewing process.
  10. Guru.com: Build your company’s repertoire with top freelancing professionals by advertising projects on this site, otherwise known as “the world’s largest online service marketplace.”

Credit to InsideCRM for these lists.

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8 Niche Sites To Find People Like You

June 21, 2009 · Leave a Comment

Niche Social-Media Sites

Consider linking up with one of these social-media sites to narrow down your business’s target audience. You’ll find other professionals, enthusiasts and consumers who are most likely already interested in what your company has to offer.

  1. Pixel Groovy: Web workers will love Pixel Groovy, an open-source site that lets members submit and rate tutorials for Web 2.0, email and online-marketing issues.
  2. Mixx: Mixx prides itself on being “your link to the Web content that really matters.” Submit and rate stories, photos and news to drive traffic to your own site. You’ll also meet others with similar interests.
  3. Tweako: Gadget-minded computer geeks can network with each other on Tweako, a site that promotes information sharing for the technologically savvy.
  4. Small Business Brief: When members post entrepreneur-related articles, a photo and a link to their profile appear, gaining you valuable exposure and legitimacy online.
  5. Sphinn: Sphinn is an online forum and networking site for the Internet marketing crowd. Upload articles and guides from your blog to create interest in your own company or connect with other professionals for form new contacts.
  6. BuzzFlash.net: This one-stop news resource is great for businesses that want to contribute articles on a variety of subjects, from the environment to politics to health.
  7. HubSpot: HubSpot is another news site aimed at connecting business professionals.
  8. SEO TAGG: Stay on top of news from the Web marketing and SEO (search-engine optimization) industries by becoming an active member of this online community.

First published in InsideCRM

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Do you Validate?

June 21, 2009 · Leave a Comment

This is such a fun video I couldn’t resist this Sunday morning. Tremendous lesson here too. Special thanks to my friend Chuck Kuehnle for sharing. Have a wonderful day!

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